Understand the tech behind the deal and how it shapes every clause you negotiate.

Design cloud contracts that work in practice.

• We start with service models (SaaS, PaaS, IaaS) and multi-tenant vs single-tenant implications, then get straight into what drives disputes: how to set uptime/incident targets, how measurement and evidence work, which exclusions are reasonable, and how to structure service credits with sensible caps and exclusive-remedy language. 
• You’ll also tie in security baselines, DR/BCP, and maintenance/change notifications so operations can actually meet what the contract promises. 
• Expect an SLA scorecard and a credit-calculation worksheet you can reuse. 

Link licence choices to pricing that won’t explode later. 

• You’ll define scope and restrictions correctly (including OSS obligations and audit rights), then document clear metrics and counting rules in the order form so invoices don’t become arguments. 
• We’ll compare annual commit vs usage models, overages and true-ups, and set renewal economics (uplifts or indexation) that finance can live with. You’ll leave with an order-form checklist and a licence scope matrix to speed reviews. 

Make delivery measurable and manageable. 

• Convert business outcomes into specific deliverables and objective tests, write rejection and re-test timelines, and link acceptance to invoicing and warranty start. 
• Then establish a disciplined change-request process that captures effort, price, and time impacts with clear approvals. 
• We contrast waterfall and agile realities (sprints, backlog, velocity, definition of done) so scope changes are controlled rather than improvised. 

Operationalise privacy instead of just name-checking it. 

• This module shows how the DPA, security schedule, and main agreement fit together: roles and instructions, sub-processor controls, audit/assurance, and incident-response timelines. 
• We cover cross-border transfers (SCCs/BCRs) and government access requests, then close with a clean exit plan: data return formats, deletion certificates, transition assistance with scoped timelines and fees, and survival clauses that keep the essentials enforceable.